Operations NOC & Support
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K
IST --:--:--
SOC2 · ISO27001
RK
R. Kulkarni
NOC · Tier-3
Open Incidents
12
1 P1 · 3 P2
MTTR · 30d
18m
▼ 2.40%
Tickets · 24h
4,218
92.4% L1 resolved
CSAT
4.71 / 5
▲ 0.08%
Calls / hr
142
SL 92%
SLA Breached
0.42%
▼ 0.06%
Active Incidents · IM Bridge
1 P1
P1
INC-58921
NPCI UPI · intermittent timeouts (Mumbai zone)
Payment
investigating
age 00:14
R. Kulkarni
24 updates
join war-room →
P2
INC-58918
EDC OTA · 4.2.3 rollback for Pax A920 fleet
Devices
mitigated
age 00:42
A. Bhandari
24 updates
join war-room →
P3
INC-58915
Receipt SMS DLT throttle from operator
Receipts
identified
age 01:18
S. Krishnan
24 updates
join war-room →
P4
INC-58912
ATG sync delay · RO-UP-7781
Edge
monitoring
age 02:36
on-call
24 updates
join war-room →
Call Center · 24h
3m 12s
AHT
18s
ASA
82%
FCR
Ticket Queue
ID
Outlet
Subject
Channel
Queue
SLA
Priority
TKT-901248
RO-MH-3421
Nozzle 3 won't auto-stop
Phone
L2
02:14
high
TKT-901247
RO-KA-1108
EDC battery <10%
App
L1
01:48
medium
TKT-901246
RO-TN-2210
Receipt not delivered
WA
L1
00:32
low
TKT-901244
RO-GJ-1190
Recon mismatch ₹1,840
Email
Fin
03:11
medium
TKT-901241
RO-DL-0042
4G dropout · 22 min
Auto
NOC
00:08
high
TKT-901238
RO-WB-3318
Loyalty points not credited
App
L2
05:42
low
MTTR Trend · 14d
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